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Contact us

Whether you want to know more about Barclays International Banking or open an international bank account, here's how to get in touch.

Looking for our online investment service team?

Feedback

Letting us know that you’re not satisfied with our service or products is key in helping us improve the overall experience for our all clients at Barclays International Banking.

How to make a complaint

If you wish to make a complaint you can contact us in writing, by phone or email. You can also let your relationship manager know.

Email us at: correspondence@barclays.com
Call us on: +44 (0)1624 684444*

If you’d like to write to us, you can use either of the following addresses:

For Isle of Man accounts
Barclays Bank PLC, PO BOX 9, Barclays House. Douglas, Isle of Man, IM99 1AJ

For Jersey accounts
Barclays Bank PLC, 13 Library Place, St. Helier, Jersey, JE4 8NE

For London accounts
PO Box 69999, 1 Churchill place, Canary Wharf, London, E14 1QE

  • Information you'll need to provide

    When contacting us about a complaint,  please make sure you give us the following information:

    • Your name , address and account details
    • A clear description of your concern or complaint
    • Details of what you'd like us to do to resolve the complaint
    • Copies of any relevant documents/information
    • A daytime telephone number or email address where we can contact you
    • Any times you'd prefer us to contact you.

  • How we'll handle your complaint

    We'll try to resolve your complaint as quickly as possible and aim to get back to you within four weeks of receiving it.  If we need more time, we’ll be in touch to let you know why there’s a delay.

    When we've finished our investigations we'll contact you with our full response.

  • If you're still not satisfied

    If we can’t resolve your complaint or you’re not happy with its outcome, you may be able to refer it to the Financial Ombudsman Service.

    Accounts based in the UK

    If your account is based in the UK, you may have the option to refer your complaint to the Financial Ombudsman Service who independently reviews any eligible complaint which we are unable to resolve to your satisfaction. You must do so within six months of your complaint resolution. This is a free service.

    Please contact the UK Financial Ombudsman Service

    Accounts based in the Isle of Man

    If your account is based in the Isle of Man, you may have the option to refer your complaint to the IOM Financial Services Ombudsman Scheme to review your complaint. The Isle of Man Ombudsman Scheme can only be used by private individuals who are clients of Barclays with accounts located in the Isle of Man. Companies are not eligible to use the Scheme.

    Please contact the Financial Services Ombudsman Scheme Isle of Man

    Accounts based in Jersey

    If your account is based in Jersey,  you may have the option to refer your complaint to the Channel Islands Ombudsman who independently reviews complaints which we are unable to resolve to your satisfaction. This is a free service.

    Please contact the Channel Islands Financial Ombudsman (CIFO)