Due to the coronavirus outbreak, we have fewer colleagues than normal answering the phones and our waiting times are longer than usual - we’re sincerely sorry about this.
To help us support those who are in most urgent need, we’d ask you to only call if you have an immediate financial problem that can’t wait. But, while all this is going on, with our app and online banking you can manage your money like you did before. For more information, view our coronavirus page.
Whether you want to know more about Barclays International Banking or open an international bank account, here's how to get in touch.
If you're new to International Banking and would like to become a client, you can:
Our International Banking accounts are available if you have £25,000 (or currency equivalent) maintained across your accounts.
Please view our new account FAQs.
Find answers to your everyday banking questions on our online help centre.
If you can't find the answer you're looking for, you can call us on:
Call us on +44 (0)1534 812280*
Letting us know that you’re not satisfied with our service or products is key in helping us improve the overall experience for our all clients at Barclays International Banking.
If you wish to make a complaint you can contact us in writing, by phone or email. You can also let your relationship manager know.
Email us at: specialistcomplaints.iom@barclays.com
Call us on: +44 (0)1624 684444*
If you’d like to write to us, you can use either of the following addresses:
For Isle of Man accounts
Barclays Bank PLC, PO BOX 9, Barclays House. Douglas, Isle of Man, IM99 1AJ
For Jersey accounts
Barclays Bank PLC, 13 Library Place, St. Helier, Jersey, JE4 8NE
For London accounts
PO Box 69999, 1 Churchill place, Canary Wharf, London, E14 1QE
When contacting us about a complaint, please make sure you give us the following information:
We'll try to resolve your complaint as quickly as possible and aim to get back to you within four weeks of receiving it. If we need more time, we’ll be in touch to let you know why there’s a delay.
When we've finished our investigations we'll contact you with our full response.
If we can’t resolve your complaint or you’re not happy with its outcome, you may be able to refer it to the Financial Ombudsman Service.
Accounts based in the UK
If your account is based in the UK, you may have the option to refer your complaint to the Financial Ombudsman Service who independently reviews any eligible complaint which we are unable to resolve to your satisfaction. You must do so within six months of your complaint resolution. This is a free service.
Please contact the UK Financial Ombudsman Service
Accounts based in the Isle of Man
If your account is based in the Isle of Man, you may have the option to refer your complaint to the IOM Financial Services Ombudsman Scheme to review your complaint. The Isle of Man Ombudsman Scheme can only be used by private individuals who are clients of Barclays with accounts located in the Isle of Man. Companies are not eligible to use the Scheme.
Please contact the Financial Services Ombudsman Scheme Isle of Man
Accounts based in Jersey
If your account is based in Jersey, you may have the option to refer your complaint to the Channel Islands Ombudsman who independently reviews complaints which we are unable to resolve to your satisfaction. This is a free service.
Please contact the Channel Islands Financial Ombudsman (CIFO)