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Security Centre

We take security seriously. We're continually striving to make banking safer. Our security guides give you information and advice on staying secure, as well as details on how to contact us if you suspect there has been fraud on your account

Protect Yourself

Security of your credentials

When you apply to use our services online, we will set up security credentials for you. Your credentials give you access to Barclays Online services, and you should take adequate steps to make sure that this online information remains secret. To safeguard these details you should:

  • Memorise your passcode, memorable word, and destroy your passcode letter once you have memorised your passcode
  • Ensure that you do not tell anyone your passcode or memorable word, and ensure that they are kept secret by taking appropriate steps to prevent disclosure to a third party
  • Never keep details of your passcode or memorable word with your membership number in the same place
  • Avoid using the same passcode or memorable word on other websites

Please contact us immediately if your credentials have been lost or stolen.

For more advice on how to protect your computer, please view our Protection page.

  • Report Fraud

    0

    Money has fraudulently left your Barclays account or someone knows your Internet Banking password

    For any other issues that you think may be related to fraud

    Step 1:

     

    Report it to us

     

    0800 xxx xxxx (or +44 207 xxxxxxxxx) Lines are open 24 hours a day).

     

    If you have a hearing or speech impairment, you can contact us 24/7 using the Next Generation Text (BGT) Service. If you’re Deaf and a BSL user, you can use the SignVideo service.

     

    Step 2:

     

    Report it to Action Fraud

     

    0800 xxx xxxx

     

    Lines are open Monday to Friday 9am-6pm. Text phone users can ring xxx xxx xxxx

    Report it to Action Fraud

     

    0300 123 2040

     

    Lines are open Monday to Friday 9am-6pm. Text phone users can ring 0300 123 2050.

     

    They’ll be able to log the incident and provide you with a Crime Reference number if needed. Action Fraud collect data from across the UK to help banks and other businesses combat fraud.

    Received a suspicious email or text message?

    If you receive an email or text message that looks like it’s from Barclays Bank but makes you suspicious, forward the email or send a screenshot of the text message to emailscams@barclays.com.

  • Our online and mobile banking guarantee

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  • Fraud prevention links and resources

    All of the external sites you can reach through this website are here to help you. However, we must tell you that we accept no responsibility or liability for the content, accuracy or availability of any external site you may encounter.

    • Get safe online
      This site has been developed by the Government, police and industry. It offers advice on staying safe online and protecting your computer and the personal information it contains. 
    • Action Fraud 
      The UK’s national fraud reporting centre where you should report fraud if you have been scammed or defrauded.
    • Identity theft 
      Developed by the Government, Metropolitan Police and various industry bodies, this site offers detailed advice about identity theft and how you can protect yourself from it. 
    • Visa website 
      This service, in association with Visa, protects your card against unauthorised use when you shop online at participating retailers. 
    • Mailing Preference Service 
      By registering with this service, you can reduce the amount of unwanted mail you receive, which can help reduce the risk of identity theft. You can also register the details of relatives who've passed away. 
    • Metropolitan Police Service 
      This site contains more detailed information about specific frauds, such as identity theft and advance fee fraud, as well as alerts about the latest scams in London. 
    • UK Payments Administration
      The UK payments association and its website contains information about the major types of payment fraud. 
    • Card Watch 
      Contains useful information about card fraud for consumers and businesses. 
    • Be Card Smart Online 
      Packed with tips for protecting yourself against online card fraud, this site is specifically designed for online shoppers. 
    • CIFAS Protective Registration 
      UK fraud prevention service CIFAS offers Protective Registration to people who have fallen victim to, or are at risk of, identity theft. This service flags your personal file, so that when CIFAS member companies like ours receive an application in your name, they'll conduct extra checks to ensure that the application is genuine.

    Check these sites regularly to make sure that your browsers, operating systems and applications are up to date and install any patches that may be required.