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Important information about our services

This important legal information relates to this website (the "Site") and contains the terms on which we make it available to you. The information also includes important information about the regulatory status of some of our companies and important risk warnings.

Our Ring Fencing plans

We completed our ring fencing plans in April 2018. Find out more about how we've organised the bank.

Contacting us

If you have any questions or comments about this Site please contact us.

Telephone calls

Calls may be recorded for security reasons and so that we may monitor the quality of our service. Call costs may vary. Please check with your telecoms provider.

Site terms

References to "you" or "your" are references to any person accessing the Site. References to "we", "us" or "our" are references to Barclays Bank PLC and Barclays Bank UK PLC, or any affiliate as appropriate. References to "Barclays Group" are references to us, our parent company and any companies we or our parent company totally or partly own at any time.

These terms govern your use of the Site and by accessing the Site you agree to be bound by them. Certain sections of the Site may be governed by separate terms in addition to these Site terms. In the event of a conflict, the separate terms will take precedence for those sections.

Please note that if you’re an existing customer, these terms will apply in addition to those contained in your product or service terms, an additional copy of which can be obtained from us.

All our products and services are subject to separate terms which govern their use. We may change these Site terms at any time without notice by updating this page and your continued access to or use of this Site will constitute your acceptance of any such changes.

Use of site
We may terminate your access to or use of this Site for any valid reason, including where we believe that you haven’t acted in accordance with the terms of this Site.

Copyright, all rights reserved
The entire content of this Site is subject to copyright with all rights reserved and the information held is for your personal use only. You may not download (all or in part), transmit or modify the Site without our prior permission. However, you may print out part or all of the site for your own personal use.

No third party is permitted to link any other website to this Site or frame or scrape the content of this Site without obtaining our prior written consent.

Data protection and privacy
By using our Site, you agree with the collection, the use and the disclosure of your personal data in accordance with our Privacy Policy. For more details visit the International Banking privacy policy page.

We may record and monitor calls made or received by us to maintain high quality service standards, to check instructions and for your protection and ours.

Third party products and services
Where we provide links to third party websites, such links aren’t an endorsement by us of any products or services in such websites. You use such links entirely at your own risk and we accept no responsibility or liability for the content, use or availability of such websites. We haven’t verified the truth or accuracy of any content of such websites.

This Site may also contain some material provided by third parties and we accept no responsibility or liability for the accuracy of such material.

No offer
Nothing on this Site is intended as a solicitation, offer, or recommendation to acquire or dispose of any investment or to engage in any other transaction, or to provide any investment, advice or service. You should obtain relevant and specific professional advice tailored for your personal circumstances before making any investment decision.

Tax
We may ask you questions about your tax position and may explain to you the general legal or tax position relating to our products or services. You understand and agree that we do this to provide you with information on those products or services and to assist you in selecting which products or services may be appropriate.

You acknowledge that we aren’t a legal or tax adviser and don’t provide legal or tax advice. You understand and agree that you must obtain your own independent advice, tailored to your own particular circumstances. You’ll not rely on the information provided by us as a substitute for taking your own independent tax and legal advice.

You have sole responsibility for the management of your tax affairs, including making any applicable filings and payments and complying with any applicable laws and regulations in relation to taxation. We don’t condone or support any conduct by you that is in violation of any rules, regulations or laws applicable to yourself.

Certain jurisdictions have a requirement for us to either withhold tax on certain payments and/or report these payments or other information to tax authorities.

Please refer to any terms and conditions provided to you for additional tax related information.

United States Taxation IRS CIRCULAR 230: We don’t provide tax advice. Please note that (i) any discussion of US tax matters can’t be used by you for the purpose of avoiding tax penalties; (ii) any information which may be provided on this Site is provided to support the promotion or marketing of the matters addressed herein; and (iii) you should seek advice based on your particular circumstances from an independent tax advisor.

No warranty
Although we have taken reasonable care to make sure that the information on this Site is accurate, we give no warranties with regard to the accuracy, timeliness or completeness of that information.

Opinions and any other content of the Site are provided by us for your personal use and informational purposes only. They’re subject to change without notice.

No liability
We accept no liability for any losses of any kind unless directly caused by our negligence, wilful default or fraud.

However, we don’t exclude our duties or liabilities under applicable legal or regulatory requirements.

We may modify, suspend or discontinue, temporarily or permanently, the Site or any part of it, with or without notice, at any time. We shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the Site.

Governing law
English law governs these terms and the English Courts shall have non-exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this Site and these terms.

Countries from which you may access this site
This Site is not directed to, nor intended for distribution or use by, any person or entity in any jurisdiction or country where the publication or availability of this Site or such distribution or use would be contrary to local law or regulation. You should not access the site or information on this site if you know that your access would contravene applicable local, national or international laws

For guidance on rules governing your use, please contact a legal adviser. In particular, this site is not directed to, or intended for use by, residents of the United States, Japan, Malaysia, Taiwan or India.

Complaints

If you’re unhappy with the service you've received from us, you can contact us in writing, by email or by telephone. If you have a relationship maanger, you can also let them know.

Email us at: specialistcomplaints.iom@barclays.com
Call us on: +44 (0)1624 684444*

If you’d like to write to us, you can use either of the following addresses:

For Isle of Man accounts
Barclays Bank PLC, PO BOX 9, Barclays House. Douglas, Isle of Man, IM99 1AJ

For Jersey accounts
Barclays Bank PLC, 13 Library Place, St. Helier, Jersey, JE4 8NE

We'll try to resolve your complaint as quickly as possible and aim to get back to you within four weeks of receiving it. If we need more time, we’ll be in touch to let you know why there’s a delay. When we've finished our investigations we'll contact you with our full response.

If we can’t resolve your complaint or you’re not happy with its outcome, you may be able to refer it to the following entities:

Compensation

Accounts based in the UK
Your eligible deposits with Barclays Bank PLC and Barclays Bank UK PLC are protected up to a total of £85,000 by the Financial Services Compensation Scheme, the UK's deposit guarantee scheme.

Investments: If we are unable to meet our liabilities in respect of investment business, if you make a valid claim you may be entitled to redress from the FSCS in respect of the investments that we arrange. This depends on the type of business and circumstances of the claim. Most type of investment business are covered for 100% of the first £50,000.

For full details visit the FSCS website.

fscs protected

How FSCS protects your money
Accounts based in the UK [PDF, 131KB]

Accounts based in the Isle of Man
Deposits made with Barclays Bank PLC, Isle of Man branch are covered by the Isle of Man Depositors’ Compensation Scheme as set out in the Depositors’ Compensation Scheme Regulations 2010. Full details are available on request or visit the Isle of Man Financial Service Authority website.

Accounts based in Jersey
Barclays Bank PLC, Jersey branch is a participant in the Jersey Banking Depositor Compensation Scheme. The Scheme offers protection for eligible deposits of up to £50,000. The maximum total amount of compensation is capped at £100,000,000 in any 5-year period. Full details of the Scheme and banking groups covered are available on the States of Jersey website or on request.

Risk warnings

Risk warnings are provided for your information and protection. We strongly encourage you to read them and to contact us if you have any questions about the features or risks of any investment or service.

Risk warnings about investing

Illustrations of the likely risk and reward properties of possible portfolios and investments on this Site are not specific advice about any investment and you should not rely on them. Any illustrations are accurate at the time of writing, and may be subject to change.

The recommendations made for your actual portfolio might differ from any asset allocation or strategies outlined on this Site. Please ensure that your portfolio is updated or redefined when your investment objectives or personal circumstances change.

The value of the investments which may be stated on this Site, and the income from them, may fall as well as rise. Past performance of investments is no guide to future performance.

You may not get back the amount of capital you invest. Any income projections and yields are estimated and are included for indication only. Further, any valuations given on this Site may not accurately reflect the values at which investments may actually be bought or sold and no allowance has been made for taxation.

Data which may be found on this Site is based on quantitative research and analysis of historical data using current and proposed asset weightings and proprietary projections of expected returns and estimates of future volatility. Data does not reflect actual trading, liquidity constraints, fees and other costs. It should not be taken as a forecast or estimate of likely future returns. As illustrations do not take into account fees and commissions, or taxation, the actual performance of any investment might be more or less than is stated in any illustration.

Products or services that involve leverage can result in losses that exceed your initial deposit and may not be suitable for all investors.

Risk warnings about legal and tax advice

We do not provide any legal or tax advice and recommend that you obtain your own independent legal advice and independent tax advice, tailored to your particular circumstances. In order to provide you with information on our products and services, we may explain to you our understanding of the general tax position relating to them. We do not assume any legal responsibility for anyone acting on the information provided, and as tax law is subject to frequent change your position should be checked with an independent professional advisor.

Risk warnings about borrowing

If a loan is denominated in a currency other than Sterling, changes in the exchange rate may increase the Sterling equivalent of your debt. For loans secured on property, we will require a first charge over the property. Your property may be repossessed if you do not keep up repayments on your mortgage.

As a responsible lender, we only want you to borrow what you can afford, and in a way that is best for you. When considering your application, your financial circumstances will be assessed before we make a decision to lend money. And remember, if you should run into any difficulties please contact us as soon as you become aware of them.

Risk warnings about dealing with offices outside the UK

Rules and regulations for the protection of investors and/or deposits under the UK Financial Services and Markets Act 2000 does not apply to any business conducted from offices located outside of the UK, and investors and/or depositors conducting business through our non-UK offices may not be able to benefit from the provisions of the UK Financial Services Compensation Scheme.

Company and regulatory information

Unless otherwise indicated, information contained within this Site is provided by Barclays Bank PLC and Barclays Bank UK PLC.

  • Barclays offers private and overseas banking, credit and investment solutions to its clients through Barclays Bank PLC and its subsidiary companies. Barclays Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register No. 122702) and is a member of the London Stock Exchange and Aquis. Registered in England. Registered No. 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

  • Barclays Bank PLC, Jersey Branch has its principal business address in Jersey at 13 Library Place, St Helier, Jersey and is regulated by the Jersey Financial Services Commission.

  • Barclays Bank PLC, Isle of Man Branch has its principal place of business at Eagle Court, 25 Circular Road, Douglas, Isle of Man and is licensed by the Isle of Man Financial Services Authority.

  • Barclays Bank Plc (Incorporated in England and Wales) (Reg. No: 2018/599243/10) is an authorised financial services provider under the Financial Advisory and Intermediary Services Act (FSP 50570) in South Africa and a licensed representative office of a foreign bank under the Banks Act, 1990.  Barclays Bank PLC, has its principal place of business in South Africa, at The Business Exchange, 140 West St, 4th Floor, Sandton 2057.