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Go to the online banking log-in page and tell us who you are, using your membership number, card number or sort code and account number.
Then, follow the steps on screen to confirm your identity using PINsentry.
You'll need your card and card reader then, follow these steps:
Enter the last four digits of your card into the log-in page.
Put your card into the PINsentry card reader and press IDENTIFY.
Type in your PIN and press ENTER.
An eight digit code will show on the screen of your PINSentry card reader. Enter this code into the log-in page and click log in to online banking.
Visit the online banking log-in page and tell us who you are, using your membership number, card number or sort code and account number.
Then follow the steps on screen to confirm your identity using mobile PINsentry. You'll need access to the Barclays app, but it doesn't need to be connected to the internet.
Logging in with mobile PINsentry:
Open the Barclays app.
Select mobile PINsentry from the left hand menu.
Tap IDENTIFY on your mobile PINsentry. This will generate a unique eight digit code.
On the online banking log-in page choose the log in with mobile PINsentry option.
Enter the unique eight digit code generated by the mobile PINsentry.
Find out more about how to use 'Identify, Sign & Respond' with PINsentry.
This is used to identify you when you need to make changes to your account.
This is used to identify you when setting up a new Barclays service, for example registering for Barclays Mobile Banking.
If you've made a payment to someone new in online banking, you'll be asked to sign the payment. The process is similar to logging in – you'll get full instructions when you're making your payment.
Some things you'll need to know: