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Accessibility

Ways to make banking with us easier

Our website employs various techniques to make sure your browsing experience is fast and convenient

We adhere to Web Content Accessibility Guidelines (WCAG), used to ensure web sites are designed and written in a way that makes them accessible to everyone.

  • Where we use images, we use alternative text so that those people who cannot see the image can read the text 
  • We only use strong colour contrasts
  • Headings are used correctly to make them readable through screen readers
  • Links do what they say. We don't use 'click here'
  • Tables are laid out in tabular form with headings and summaries
  • We use style sheets to determine the presentation of our web site - this assists those using screen reading devices.

The information here will help you make changes to your computer to make browsing easier.
To change font and colour settings:

  • On the 'Tools' menu, click 'Internet Options'
  • On the 'General' tab, click on 'Accessibility'
  • Click in each of the three boxes to show ticks
  • Click 'OK'.

Text with a sans serif font (such as Arial) is easier to read than a serif font (such as Times New Roman). To change the text font:

  • On the 'Tools' menu, click 'Internet Options'
  • On the 'General' tab, click 'Fonts'
  • In the 'Web page font' and 'Plain text font' lists, choose the fonts you would like to use
  • Click 'OK'.

To enlarge the text:

  • On the 'Browser' menu click 'View'
  • Click 'Text size'
  • Choose the size of text.

To change the text colour and background colour:

  • On the 'Tools' menu, click 'Internet Options'
  • On the 'General' tab, click 'Colours'
  • Deselect the 'Use Windows Colours' tick box
  • Select the box next to 'Text' and choose a colour
  • Click 'OK'
  • Select the box next to 'Background' and choose a colour
  • Click 'OK'.

To prevent graphics displaying:

  • Under 'Tools', click 'Internet Options'
  • On the 'Advanced' tab, scroll down to the 'Multimedia' heading
  • Click on the graphics options ('animations', 'videos' and 'pictures') to remove the ticks
  • Click on 'Apply', and then click on 'OK'
  • If graphics still appear, select 'View' then 'Refresh' from the toolbar, or press F5 to change the size of the window:
  • Click 'View' then 'Full Screen' from the toolbar, or press F11.

Useful links

If you would like to know more about accessibility and the Internet, you may be interested in the following websites:

SignVideo

SignVideo lets you call and talk to us safely using British Sign Language (BSL).
Find out more about our SignVideo service and connect with us today.